Having trouble getting your ID photo accepted? When taking the photo, make sure to follow the guidelines for getting your photo accepted:

  • the ID in the picture is clear and easy to read, with no shadows or glare over the picture or wording,
  • the entire ID is visible in the picture, with nothing being cut off
  • the ID is laying on a flat surface (preferably a black one), with no hands or fingers in view, and
  • the name you entered when signing up matches the one shown on the ID (no nicknames please)
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