If you are locked out of your account and need to reset your account password, please contact us at support@empower.me from the email associated with your account. 

To protect your account's security and verify your identity, we will ask for a photo of you holding your ID with both your ID and face visible. 

While we recognize this is a serious step, we require the photo to make sure that your account cannot be compromised in the event that your phone has been stolen. 

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